Welcome to the customer pages of our website, here you will be able to find everything you need to help you with your tenancy with Equity.
TLF Satisfaction Survey
From 29 October we will be working with an external company, TLF, to conduct satisfaction survey phonecalls.
TLF Research are a research agency based in Huddersfield that specialise in customer satisfaction research. For over 20 years they have undertaken research for social housing associations similar to Equity. They now work with 40 housing associations across the UK. Their approach will be to ask our customers to score how satisfied they are with key requirements and will also look to understand how important those key requirements are.
This research will allow Equity to understand where we are 'doing best at what matters most'.