Scrutiny Group

Our Scrutiny Group provides a real opportunity for customers to hold us, your landlord to account for our decisions and services.

Group members will be invited to: 

  • Take a detailed look at how we can improve its services
  • Work with colleagues to collect 'evidence' about how our services work and talk with other customers about their experiences with our services
  • Use what you learn to recommend changes that will improve our services in the future


What's in it for you?

Getting involved is an opportunity to develop new skills, gain valuable experience and meet other people. 

You will play your part in shaping new and existing services and can do this from your home and our offices.


What skills do I need?

You don't need any previous experience — all we ask is that you are committed to the project. 

We will provide you with the relevant training required to enable you to carry out the role and we will cover any 'out of pocket' expenses, such as travel and carer costs.

As well as this, during your time as a Scrutiny Group member, you will be offered support and guidance through a dedicated training and development programme.


If you are interested in finding out more, please contact Jo Hampshire, Customer Engagement Specialist, by email at or call 0161 486 7659.