Get Involved

Whether you’ve got half an hour to spare or half a day a month – our approach to customer involvement ensures that you can get involved whatever your circumstances. 

You can become a mystery shopper by testing our services or complete surveys, polls and questionnaires from the comfort of your own home. You could attend one of our regular Forums, meet Equity colleagues, pass on your feedback and discuss current and new services.  

By joining our Customer Advisory Group (CAG) you can influence and shape the services we provide by reviewing customer feedback data or, if you have an enquiring mind, you could hold us to account by acting as our ‘critical friend’ as part of our Scrutiny Group.

We encourage customers to get involved because it helps us to understand how we can improve. Getting your views on what you want from your home and neighbourhood helps us as we develop services to meet your needs.

As well as improving the services we offer, being an involved customer can help you to meet new people and develop new skills. If you don’t have much time to spare, you could give your views by phone or email, at a time to suit you


Customer Engagement Strategy and Framework:

To read our Customer Engagement Strategy, or to read about our Customer Engagement Framework please click on one of the icons below:


Customer Engagement strategy                ce framework                

Click on one of the icons below to find out more: