Forum Groups

Property and asset forum Property & Assets forum:

This forum allows customers to hear about our responsive repairs service and offers customers the opportunity to discuss their experiences and pass on their feedback. In addition, customers will be given updates on ongoing and future planned investment works. This forum will usually be two hours long.

The dates for the upcoming Property and Asset Forums have been announced, and will be held at Armitt House, Cheadle Hulme on the following dates:

15 March 2018, 10am – 12pm

28 June 2018, 1pm – 3pm

8 November, 2pm – 4pm
 

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Customer service Customer Services & Communications Forum

At this forum, customers will be able to discuss how they access our services, how they can contact us and the ways in which we communicate with our customers. This will include the different platforms that we use and how we evaluate the use of social media channels as well as looking at our website.

We will also review the amount of communication customers receive and the way in which it is received. This forum will usually be two hours long. The dates for the upcoming Customer Services & Communications Forums have been announced, and will be held at Armitt House, Cheadle Hulme on the following dates:

23 February 2018, 9.30am – 11.30am

10 May 2018, 5pm – 7pm

10 October, 1pm – 3pm

 

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Regional forum Regional Forums:

Attending a regional forum will allow customers the opportunity to meet with their dedicated team of colleagues who manage their area. Topics discussed at these forums will include our services, Anti-Social Behaviour, service charges and Retirement Living and Home Ownership services. This forum allows customers the opportunity to discuss their experiences and pass on their feedback. Regional forums will be held in your area and will usually be two hours long.

The Regional Forums available are:

East: Bradford, Barnsley, Rotherham, Sheffield, North East Derbyshire, Derbyshire Dales, High Peak

Barnsley(Penistone) - Thursday 12 April, 10.30-12.30pm, St John’s Community Centre, Church Street, Penistone, Sheffield S36 6AR

Buxton - Wednesday 11 July, 3pm - 5pm, Chatsworth Lodge, Carlisle Road, Buxton, Derbyshire SK17 6XX

Rotherham - Tuesday 13 November, 10.30am - 12.30pm, The Woodlands Club, Doncaster Road, Rotherham, Yorkshire S65 1NN

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Regional forum

Central: Stockport, Manchester, Tameside

Stockport - Saturday 26 May, 11am - 1pm, Runnymede Court, Edgeley, Stockport SK3 9RU

Stockport - Tuesday 2 October, 2pm - 4pm, Runnymede Court, Edgeley, Stockport SK3 9RU

 

 

 

 

 

Manchester bus tour

Manchester - Saturday 4 August, 10am - 1pm - Various sites - 

10am - Pendeen Close, Wythenshawe, M22 0PD

11am - Foxlair Court, Wythenshawe, M22 9RJ

12pm - Orkney Close, Wythenshawe, M23 2AT

1pm - Pine Court, Didsbury, Manchester M20 6UU

 

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Regional forum

 

West: Trafford, Sefton, Cheshire East & West, Shropshire, the Wirral, Bolton

Southport - Thursday 21 June, 10am – 12pm, Emmanuel Church, Cambridge Road, Southport PR9 9PR 

 

 

 

 

 

 

 

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Voices logo

 

 

Equity Voices:

This is made up of customers who would like to be engaged with us but aren't able to join us for any meetings. They chose to take part in surveys, mystery shopping and looking at documents on behalf of Equity - whilst feeding back their thoughts.

 

 

 

 

If you would like to attend any of these forum dates, please contact Jo Hampshire, our Customer Engagement Specialist on: customerengagement@equityhousing.co.uk or by phone on 0161 486 7659