What is domestic abuse?

In line with Government guidance and legislation, Equity will take a victim centered approach to dealing with domestic violence and abuse and we will give practical advice and assistance. Where necessary we will signpost victims to specialist agencies who may be better placed than ourselves to provide a solution for our customers.

Where appropriate we will consider the use of any legal enforcement action available to us, to effectively deal with perpetrators of domestic violence and abuse.


Equity have adopted the government definition of domestic violence and abuse, which is:

“Any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass but is not limited to psychological, physical, sexual, financial and emotional abuse”.

Our Approach

We will take all reports of domestic violence and abuse seriously and will seek to work positively and proactively with the victim, to find an appropriate solution to reported cases of violence or abuse.

  • We will enable residents to report domestic violence and abuse to us in different ways including in person, in writing, by telephone, online or via a third party such as a police officer or IDVA (Independent Domestic Violence Advocate).
  • We will actively promote awareness of domestic violence and abuse amongst colleagues, customers and contractors and will encourage reporting from witnesses.
  • We will ensure that any customer(s) experiencing domestic violence abuse will be treated in a supportive manner, treating all domestic abuse cases seriously and with a high priority.
  • Evidence of abuse is not required for us to assist in any case and victims will be treated in a sensitive and empathic manner.
  • We will treat information we receive in confidence, and will seek consent before sharing information. However, we will share relevant personal information where individuals are at risk or there is a safeguarding concern.
  • We will carry out a risk assessment in all reported cases and will share information where appropriate with the multi-agency risk conference.
  • We will ensure that customers, colleagues and partners are aware of our Domestic Violence and Abuse Policy.
  • We will ensure colleagues are provided with guidance and training so they are equipped to deal with reports of domestic violence and abuse.
  • We will liaise with police to assist them to fulfill their obligation to protect the lives of adults and children at risk of domestic violence and abuse.
  • We will adopt a multi-agency approach to resolve the issues so that the victim(s) can remain safely in their property, or can be rehoused in alternative accommodation.
  • We will signpost customers to other agencies who will be able to offer specialist help, advice and support.
  • We will ensure robust monitoring systems are in place to monitor the progress of reports.
  • We will signpost perpetrators for advice and support where appropriate.
  • We will provide improved security to a victim’s home (e.g. security lights, window locks) where a need is identified.
  • We will take legal enforcement action where appropriate.
  • In accordance with our Equality and Diversity policy, we will ensure that everyone is treated fairly.

To complete a Domestic Violence Safety Plan please click here

Useful contacts

If you need help urgently or are in any danger, please call 999.

  • Women’s Aid: 0808 2000 247 (support for women who experience domestic violence and abuse)
  • Men’s Advice Line: 0808 801 0327 (support for men who experience domestic violence and abuse)
  • National Centre for Domestic Violence: 0800 970 2070   

  • Victim Support: 0808 1689 111

  • Broken Rainbow: 0845 260 4460 (support for LGBT people experiencing domestic violence and abuse)
  • NSPCC: 0808 800 5000 (If you're worried about a child, even if you're unsure, contact our professional counsellors 24/7 for help, advice and support).

Customers in Greater Manchester can visit the End The Fear website for more help and information.