Customer Advisory Group

Our Customer Advisory Group (CAG) meets every quarter to review customer feedback received by the Group. The CAG also supports us by monitoring and reviewing policies and procedures, and our performance and by making recommendations on how we can improve the services we offer to our customers. The CAG work really closely with the Scrutiny Group and other Forum Groups to ensure our customer’s voice is heard.


What's in it for you?

Getting involved is an opportunity to develop new skills, gain valuable experience and meet other people. You will play your part in shaping new and existing services and can do this from your home and our offices.


What skills do I need?

You don't need any previous experience — all we ask is that you are committed. 

We will provide you with the relevant training required to enable you to carry out the role and we will cover any 'out of pocket' expenses, such as reasonable travel costs. As well as this, during your time as a CAG member, you will be offered support and guidance through a dedicated training and development programme.

If you are interested in finding out more, please contact Jo Hampshire, Customer Engagement Specialist, by email at or call 0161 486 7659.