Contact us

Contact Us

We are always more than willing to help, so if you have any questions or queries, please do not hesitate to contact us.

*CUSTOMER NOTICE - 19 July - 12pm*
Our phone lines are currently down. Please continue to dial the usual number, 0300 1234460, where instructions will be given on how to report an emergency repair.
We are working hard to resolve this and apologise for any inconvenience this may cause.

We also welcome your feedback - it's one of the ways we can improve and ensure we are doing what’s right for you. If you'd like to get in touch to tell us how you think we can improve our services further, or feel that the service you received from us was not up to standard, then please use one of the methods below: 

For details of how to contact your Area Manager please follow this link to our regional teams pages


Email Email us:

You can email our Customer Solutions Team at

We will acknowledge your emails within three working days, and respond to you in full within 10 working days. In the first instance we will try to resolve your enquiry at the first point of contact, if however, we need to forward your enquiry on to a colleague, we will provide you with their contact details and they will respond to you direct. 








Visit us:

Our main office is open from 9am - 4:30pm Monday to Friday.

Click here for directions to our main office. 










Telephone us: 

0300 123 4460 

Lines are open 8am to 5pm, Monday to Friday.