Compliments and Complaints

In our experience, our colleagues can sort out most problems quickly. Our teams are here to help you and they are experienced in dealing with problems confidentially and efficiently. Contact the Customer Solutions Centre to speak to a member of the team, or alternatively you can email or write to us.

  • Email us at
  • Customer Solutions Team - 0300 123 44 60
  • Write to us at Equity Housing Group, Armitt House, Monmouth Road, Cheadle Hulme, Cheadle, Cheshire, SK8 7EF

We will try to resolve your enquiry as soon as possible; however when your query needs further investigation your feedback will be passed to the feedback team.

We also have a Customer Care Charter which outlines all that you, as a customer can expect from Equity. To read a copy of this charter, please click on the link:  Customer Care Charter.


To view our Customer Feedback Booklet, please click on the image below:

Feedback leafet 2019