Compliments and Complaints

In our experience, our colleagues can sort out most problems quickly. Our teams are here to help you and they are experienced in dealing with problems confidentially and efficiently. Contact the Customer Solutions Centre to speak to a member of the team, or alternatively you can email or write to us.

  • Email us at
  • Customer Solutions Team - 0300 123 44 60
  • Write to us at Great Places Housing Group, Armitt House, Monmouth Road, Cheadle Hulme, Cheadle, Cheshire, SK8 7EF

We will try to resolve your enquiry as soon as possible; however when your query needs further investigation your feedback will be passed to the Feedback Team.


You Said, We Did Outcomes 

You said you were unhappy at delays to repairs

We did-  speak to our contractors and asked them to ensure our customers are offered the next available appointment if there is a delay to the repair for any reason.

You said you were unhappy at communication between staff 

We did- Ensure better communication between staff and are reviewing and improving our policies and procedures to ensure best practise to customers.


We also have Customer Service Standards which outlines all that you, as a customer can expect from Equity, click here to read them.